Privacy Policy

Effective Date: January 6, 2025

Last Updated: September 29, 2026 · 1001613716 Ontario Inc., operating as webfaCeMEdia · 57 Finch Ave West, Toronto, ON M2N 0K9

This Privacy Policy explains how 1001613716 Ontario Inc., operating as webfaCeMEdia ("webfaCeMEdia", "we", "us"), collects, uses and shares personal information when you visit webfacemedia.com, contact us, or use our services, dashboard and apps.

When we build or run a website or tools for a client, the personal information of that client's visitors and customers (for example form enquiries, chat messages and bookings) belongs to the client. We handle it on the client's behalf, and the client's own privacy policy applies to it.

1. Information We Collect

Information you give us:

  • Contact details: your name, email address, phone number, company and website when you fill in a form, book a call, chat with us or buy from us
  • Account details: your name, email address and sign-in details when you use our dashboard or apps
  • Project details: information and content you share with us for your project
  • Payments: payments are processed by our payment provider. We receive a record of the payment, not your full card number

Information collected automatically when you use our website:

  • Usage: the pages you view, the site that referred you, and how you move through the site
  • Device: your browser and device type, and your approximate location based on your IP address
  • Cookies and similar technologies: see section 3 and our Cookie Policy

2. How We Use Your Information

We use personal information to:

  • Reply to your enquiries and book calls
  • Provide our services, run your account and send invoices
  • Send service messages about your account or project
  • Send marketing emails, where you have agreed to receive them. Every marketing email has an unsubscribe link
  • Understand how our website is used and improve it
  • Measure how well our advertising works and show our ads to people who have visited our website
  • Keep our services secure and prevent fraud
  • Meet our legal obligations

3. Cookies, Analytics and Advertising

Our website uses the following:

  • Our own analytics: counts visits and pages viewed. It stores the site that referred you in your browser so we can tell which sources bring enquiries
  • Google Analytics and Google Ads: loaded through Google Tag Manager. They set cookies (such as _ga and _gcl_au) that let Google measure visits and show our ads to people who have visited our site
  • Meta Pixel: sets a cookie (_fbp) that lets Meta (Facebook and Instagram) measure visits and show our ads to people who have visited our site

These tools load when you arrive on our website. You can block or delete cookies in your browser settings, and opt out using the tools below.

When you submit a form on our website, we may send a scrambled (hashed) copy of your email address, and to Meta your phone number, to Google and Meta. They use it only to match the enquiry to their own accounts and tell us whether an ad led to it. They do not receive your message.

To opt out:

Personalized content

To show you the most relevant version of some pages, our website looks at how you browse during a visit (pages viewed, time on a page, scrolling and buttons clicked) and sorts the visit into a general interest group, such as comparing prices. This does not use cookies and does not identify you. The browsing details stay in your browser for the visit and are processed by a service provider that does not retain them. Your browser may remember the interest group for up to 30 days so that a return visit looks the same; clearing your browser's site data removes it.

4. How We Share Your Information

We do not sell your personal information. We share it only in these cases:

  • Service providers: companies that run parts of our services for us, including website hosting and content, email and text-message delivery, payments, sign-in, analytics, advertising (Google and Meta), and the language-model providers behind our chat assistant. They may use it only to provide their service to us
  • Business transfers: if our business is sold or merged, personal information may be transferred to the new owner, who must continue to protect it
  • Legal requirements: when the law requires it, or to protect our rights, your safety or the safety of others
  • With your consent: in any other case, only if you agree

Text-message opt-in data and consent are never shared with third parties.

Text Message Alerts: if you turn on text alerts in your webfaCeMEdia dashboard, we collect your mobile number and a record of your consent, and use them only to send the alerts you asked for. We never sell your mobile number or share it for marketing purposes. You can stop the alerts at any time by replying STOP or by turning them off in your dashboard.

5. Where Your Information Is Stored

We are based in Canada. Our service providers store and process information in Canada and the United States, and sometimes in other countries. Information stored outside Canada is subject to the laws of that country, including access by its authorities. We choose providers that are bound by contract to protect it.

6. How Long We Keep It

We keep personal information only as long as we need it for the purposes above, or as long as the law requires (for example, tax and accounting records). After that we delete it or remove anything that identifies you.

7. Security

We protect personal information by:

  • Encrypting it in transit (HTTPS) and storing it with providers that encrypt it at rest
  • Limiting access to people who need it, each with their own account
  • Applying security updates promptly

No method of storing or sending information is completely secure. If a breach creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

8. Your Rights

You can ask us to:

  • Tell you what personal information we hold about you and give you a copy
  • Correct information that is wrong or incomplete
  • Delete your information, unless we must keep it by law
  • Stop using your information for marketing
  • Withdraw your consent, where we rely on it

Depending on where you live (for example Quebec, the European Union, the United Kingdom or California), you may have more rights, such as receiving your information in a portable format. Email support@webfacemedia.com and we will reply within 30 days. We may need to confirm your identity first.

If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca), to the Commission d’accès à l’information du Québec if you live in Quebec, or to your local privacy authority.

9. Children

Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy. We will change the "Last Updated" date above, and if a change significantly affects how we use your information, we will tell you by email or on our website.

11. Contact Us

Questions or requests about your personal information go to our Privacy Officer:

Privacy Officer, 1001613716 Ontario Inc. (webfaCeMEdia), 57 Finch Ave West, Toronto, ON M2N 0K9

Email: support@webfacemedia.com

Google Workspace Integration Disclosure

This application uses Google API Services to connect with your Google Workspace account. By enabling the Google Workspace integration, you agree to the Google APIs Terms of Service (linked to https://developers.google.com/terms) and acknowledge the Google Privacy Policy (linked to https://policies.google.com/privacy).

Google Data We Access

When you connect your Google account through our admin panel, we request access to:

  • Gmail (send only): We use the gmail.send scope to send emails you have explicitly composed and approved through our dashboard, from your own Gmail address. We do not read, scan, store, or index any emails in your inbox, sent folder, or any other Gmail folder.

How We Use Google Data

  • Gmail: When you approve a draft in our dashboard and choose "Send via Gmail," we transmit that single message through the Gmail API. No emails are sent without your explicit approval. We do not access email metadata, labels, threads, or attachments.

How We Store Google Data

  • OAuth tokens: Your Google OAuth refresh token is stored in an encrypted database isolated to your account. Tokens are never shared across accounts.
  • Sent email records: After sending via Gmail, we retain a summary log entry (recipient, subject line, timestamp) for your activity feed. Full email content is not retained after sending.

How We Share Google Data

We do not sell, rent, or trade Google user data to any third party. Google data is only shared in these limited circumstances:

  • AI draft generation: Draft content and calendar context are sent to the AI model provider we use, only to generate personalized follow-up drafts. We use providers' business API services, which do not use your data to train their models.
  • Email delivery: When you send an approved draft, the message is delivered to the recipient you specified via the Gmail API.

We do not use Google user data for advertising, market research, or any purpose unrelated to the features you have enabled.

Data Retention and Deletion

  • OAuth tokens: Deleted immediately when you disconnect Google through the admin panel.
  • Draft content: Retained until you approve, skip, or delete it, or until automated cleanup removes drafts older than 90 days.
  • Activity logs: Summary records retained for 12 months for your reference.

Revoking Access

You can revoke access at any time by:

  1. Disconnecting Google in your dashboard admin panel, or
  2. Removing access through your Google Account at https://myaccount.google.com/permissions

Limited Use Disclosure

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements:

  • We only use Google data to provide and improve the user-facing features described in this policy.
  • We do not transfer Google data to others unless necessary to provide the features you requested, or as required by law.
  • We do not use Google data for serving advertisements.
  • We do not allow humans to read Google data unless we have your affirmative agreement, it is necessary for security purposes, or it is required by law.

Contact

If you have questions about how we handle Google Workspace data, please contact us at support@webfacemedia.com

YouTube API Services Disclosure

This application uses the YouTube API Services. By using features that access YouTube content, you are also agreeing to be bound by the YouTube Terms of Service, available at: https://www.youtube.com/t/terms

Data Collection and Use

When you use features that interact with YouTube, we may access and store:

  • YouTube video metadata (titles, descriptions, thumbnails)
  • YouTube channel information
  • Video playback data and preferences

Google Privacy Policy

Our use of information received from YouTube API Services adheres to the Google Privacy Policy, available at: https://policies.google.com/privacy

Revoking Access

You can revoke this application's access to your YouTube data at any time via Google's security settings page: https://security.google.com/settings/security/permissions

Contact

If you have questions about how we handle YouTube data, please contact us at support@webfacemedia.com